Terms and Conditions

SIGNALX CLOUD COMMUNICATIONS LTD
Registered in England and Wales (Company No. 15860573)
Registered office: 45 Fitzroy Street, 4th Floor, Silverstream House, London, W1T 6EB, United Kingdom
ICO Registration: ZB950365
VAT Number: GB498219052

These Terms and Conditions (“Terms”) govern the use of all products and services provided by SIGNALX CLOUD COMMUNICATIONS LTD (“SignalX”, “we”, “us”, “our”), including without limitation: UK RIPE LIR services (ASN registration, ASN transfer, IPv4/IPv6 sponsorship and related LIR activities), BGP VPS, VPS SSD, cPanel Web Hosting, Server Colocation, Equipment Colocation, and IP Transit (collectively, the “Services”). By ordering, accessing or using any Service, you (“Customer”, “you”, “your”) agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

1) Definitions

• AUP: SignalX’s Acceptable Use Policy contained in Section 10.

• BGP: Border Gateway Protocol.

• Business Day: Monday–Friday, excluding public holidays in England and Wales.

• Customer Data: any data, content, configurations, and materials provided by or collected for Customer through the Services.

• Data Protection Laws: UK GDPR and Data Protection Act 2018, as amended. ICOGOV.UK

• Fees: all charges for Services, usage, setup, licenses, power/cross-connects and any taxes.

• IRR: Internet Routing Registry (e.g., RIPE, RADB, ARIN, APNIC).

• RPKI/ROA: Resource Public Key Infrastructure/Route Origin Authorization.

• SLA: any service-level commitments expressly published or agreed in writing by SignalX (if applicable to a Service).

• VAT: UK Value Added Tax.

2) Scope; Order Process; Contract Formation

2.1 Orders. Services are ordered via the SignalX portal, order form, quote, or signed agreement (each an “Order”). Orders incorporate these Terms. Conflicts are resolved by the following order of precedence: (1) Order-specific terms; (2) these Terms; (3) AUP; (4) policies referenced herein.

2.2 Provisioning. We will provision Services after successful payment, account verification and any required technical information. For BGP-dependent Services, activation may require your confirmation that your BGP configuration is correctly in place.

2.3 Term & Renewal. Unless otherwise stated, Services are billed monthly in advance and auto-renew on a rolling monthly basis until canceled in accordance with Section 12.

3) Fees, Billing and Taxes (including VAT)

3.1 Pricing. Unless stated otherwise, all displayed prices exclude VAT. UK VAT at the standard rate of 20% will be added where applicable. GOV.UK+1

3.2 Where VAT is charged. VAT treatment depends on place-of-supply rules and the type of service:

• B2B services (general rule): place of supply is where the customer belongs. For customers established outside the UK (e.g., EU VAT-registered businesses), UK VAT is normally not charged, and the customer accounts for VAT in their country under the reverse-charge mechanism. GOV.UK

• B2C (consumer) digital/electronically supplied services: supplies to UK consumers are subject to UK VAT. Supplies to EU consumers are subject to VAT in the consumer’s Member State; SignalX may charge the relevant EU VAT rate and report via the Non-Union OSS scheme. GOV.UK+1VAT e-Commerce - One Stop Shop

• Telecoms/Use & Enjoyment: certain telecoms services may be subject to use and enjoyment adjustments under UK rules (which can deem the place of supply to be the UK). Where applicable, we will apply VAT accordingly. GOV.UK

Summary:
UK customers: 20% VAT added to invoices (unless a specific exemption applies).
EU B2B with valid VAT number: no UK VAT; reverse charge applies in customer’s EU country.
EU B2C for digital services: EU VAT charged at customer’s Member State rate (reported through Non-Union OSS).
Non-UK, non-EU scenarios: VAT depends on place-of-supply rules; where outside UK, UK VAT is generally not charged.

3.3 VAT Evidence. You must provide valid VAT registration details or other evidence of business status and place of belonging; absent such evidence, we will treat the supply under B2C rules. GOV.UK

3.4 Invoices & Payment. Invoices are issued in advance (monthly or as specified). Payment is due by the due date on the invoice. You authorize us to store and charge a payment method where applicable.

3.5 Late Payment. We may charge interest on overdue sums at the statutory rate for commercial debts (8% above the Bank of England base rate) and apply fixed recovery costs as permitted by law. Services may be suspended or terminated for non-payment. GOV.UKLegislation.gov.ukSmall Business Commissioner

4) Refunds, Cooling-Off and Trials

4.1 General. Except where a specific money-back guarantee is explicitly offered for a given hosting product (and subject to its conditions), all fees are non-refundable once the Service term begins.

4.2 LIR Services (No Refunds). Once an LIR registration or transfer order is placed (e.g., ASN registration/transfer, IPv4/IPv6 sponsorship or other RIPE-related LIR actions), the order is non-cancelable and non-refundable. LIR services are excluded from any SignalX hosting “money-back” policies because they are registry/administrative services performed with/through RIPE and not hosting services.

4.3 Consumer rights. If you are a consumer (not a business user), you may have statutory cancellation rights under UK law for certain services. Where you request immediate performance of digital services within any cooling-off period, you acknowledge that your right to cancel may be lost once full performance begins.

5) Customer Responsibilities

5.1 Lawful Use. You are responsible for your users’ compliance with these Terms and the AUP (Section 10). You must maintain secure configurations, access controls and backups (unless a managed backup service is explicitly purchased).

5.2 Content & Data. You are solely responsible for Customer Data and for obtaining all necessary rights and permissions to store, process, transmit, or publish such data via the Services.

5.3 Cooperation. You will cooperate with SignalX on reasonable requests, including abuse handling, incident response, and validation (e.g., proof of prefix ownership for BGP).

6) SignalX Responsibilities

6.1 Provision of Services. We will provide the Services with reasonable skill and care and in accordance with applicable law.

6.2 Maintenance & Changes. We may perform routine or emergency maintenance, change IP addressing, hardware or upstreams, and update software components. We will use reasonable efforts to minimize material adverse impact.

6.3 Security. We implement appropriate technical and organizational measures proportionate to the nature of the Services. No service is guaranteed 100% secure.

7) Data Protection & Privacy (UK GDPR)

7.1 Roles. For hosting/connectivity Services, you are typically the controller of Customer Data and SignalX acts as a processor. For account data and billing, SignalX is the controller.

7.2 Compliance. Each party will comply with UK GDPR and the Data Protection Act 2018. SignalX is registered with the ICO (No. ZB950365). ICOGOV.UK

7.3 Processing. Where SignalX processes personal data on your behalf:

• we process only on your documented lawful instructions;

• we maintain confidentiality and appropriate security measures;

• we engage sub-processors under written terms and remain responsible for them;

• we assist with data subject requests and incident notifications;

• we notify you without undue delay of personal data breaches we become aware of;

• we delete or return personal data at termination, subject to legal retention.

A separate Data Processing Addendum (DPA) may apply; if not, this Section constitutes our minimum processor terms.

7.4 International Transfers. Where data is transferred outside the UK, we will use appropriate safeguards permitted by UK GDPR (e.g., IDTA or Article 46 mechanisms), where applicable. ICO

8) Service-Specific Terms

8.1 UK RIPE LIR Services (ASN, Transfers, IP Sponsorship)

a) Eligibility & Information. You must provide accurate organizational and technical contact details, business justification, and any documentation required by RIPE NCC policies.
b) Execution. SignalX submits requests, sponsorships and transfers on your behalf based on the information you provide. You are responsible for accuracy and continued compliance with RIPE policies and contractual frameworks.
c) Routing Security. We strongly recommend RPKI/ROA for all announced prefixes via any network.
d) No Refunds. LIR services are non-refundable once ordered (see Section 4.2).
e) Aftercare. Post-assignment updates (e.g., RIPE Database objects) are your responsibility unless a managed LIR package is purchased.

8.2 BGP VPS

a) Peering Model. For each BGP VPS we allocate a /31 IPv4 and /127 IPv6 point-to-point subnet (1 IP for your VPS, 1 IP for SignalX). eBGP sessions are established over these links.
b) Activation. BGP neighbors are activated only after you confirm your local configuration is correct.
c) Routing Requirements. You must only announce prefixes you are authorized to originate. ROA/RPKI and IRR entries (e.g., RIPE/ARIN/APNIC/RADB) are required for filtering acceptance.
d) ASNs & AS-SET. SignalX ASN: 214402; AS-SET: AS214402:AS-SIGNALX (format may vary by registry). Customers ordering BGP VPS may be added to our AS-SET for upstream filtering control.
e) BFD (optional). BFD is supported for faster failure detection where available on your stack.
f) Propagation. Due to upstream route-filter refresh cycles, visibility of new prefixes may take ~8 hours on IX route servers and ~12–24 hours via carriers (assuming ROA/RPKI in place).
g) Abuse Controls. We apply prefix-limit, max-prefix, and route validation. We may drop routes that fail validation or materially degrade network stability.

8.3 VPS SSD

a) Compute Resources. Shared CPU, RAM and disk IO unless a dedicated plan is purchased. “Fair usage” applies; sustained abusive loads may be rate-limited.
b) Backups. Unless a managed backup add-on is purchased, you are responsible for backups.
c) Software Licensing. You must hold valid licenses for any installed software.
d) Console & Access. You are responsible for secure SSH/RDP access and key management.

8.4 cPanel Web Hosting

a) Shared Environment. Resource, inode, email sending and file limits may apply.
b) Email. Bulk/unsolicited email is prohibited (see AUP). Reasonable rate limits apply to mitigate abuse and reputation damage.
c) Backups. Snapshot/backups (if provided) are without guarantee; you remain responsible for your own backups.
d) CMS/Apps. You must keep CMS/plugins up-to-date and secure.

8.5 Server Colocation / Equipment Colocation

a) Space & Power. We provide rack space (U height), power (amperage/kW), and environmental conditions as per Order. Additional power or cross-connects are billable.
b) Access. Data centre access is by prior arrangement and ID. Health, safety and site rules apply.
c) Remote Hands. Charged per our then-current rates.
d) Equipment. You retain title to your equipment. You warrant equipment is safe, compliant, and will not disrupt shared infrastructure.
e) IP Addressing. Public IPs may be allocated by SignalX; we may renumber on notice.
f) Lien/Withholding. For overdue accounts, we may disable access and retain equipment under a contractual lien until all sums are paid, and after reasonable written notice, dispose of equipment to recover outstanding amounts and reasonable costs (without limiting other remedies).
g) Insurance. You are responsible for insuring your equipment against loss, theft or damage.
h) Relocation. We may relocate your equipment within the same facility or to a comparable one on reasonable notice where operationally necessary.

8.6 IP Transit

a) Service. Layer-3 Internet transit delivered at the handoff specified in the Order (e.g., 1G/10G/100G).
b) Routing. BGPv4/v6 supported. You must maintain accurate IRR and RPKI/ROA for all originated prefixes. We may filter based on RPKI/IRR and our routing policies.
c) Communities. Standard/local communities for traffic engineering or blackholing may be provided (documentation on request).
d) Use & Enjoyment. VAT and place-of-supply for telecoms may be affected by use-and-enjoyment rules (see Section 3). GOV.UK

9) Service Levels, Maintenance and Credits

9.1 SLA. Any SLA targets or service credits apply only if expressly set out in your Order or in a published SignalX SLA for a Service. Credits (if any) are your sole and exclusive remedy for downtime covered by the SLA.

9.2 Maintenance Windows. We may schedule maintenance that can impact availability; we aim to give reasonable notice for planned works. Emergency maintenance may occur without prior notice.

10) Acceptable Use Policy (AUP)

You must not use the Services to:
a) violate any law or third-party rights;
b) send spam or conduct unsolicited bulk messaging;
c) host, publish or transmit malware, illegal content, or material that is defamatory, infringing, or harmful;
d) run open relays, open resolvers, or other services that facilitate abuse;
e) launch, facilitate or tolerate DDoS/DoS, scanning or intrusion attempts;
f) interfere with network integrity or bypass controls;
g) announce unauthorised BGP routes or hijack address space.

We may investigate, filter, rate-limit, suspend or terminate Services to protect network integrity and comply with legal duties.

11) Warranties; Disclaimers

11.1 Mutual Warranty. Each party warrants it has the authority to enter and perform under these Terms.

11.2 Service Disclaimer. Except as expressly stated, Services are provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted/error-free operation.

12) Suspension and Termination

12.1 Suspension. We may suspend Services (with or without notice) for: (i) non-payment; (ii) security risk; (iii) legal requirement; (iv) AUP breach; (v) risk to network or other customers.

12.2 Termination for Convenience. Either party may terminate a monthly Service on at least 30 days’ written notice to align with the next billing cycle, unless otherwise stated in the Order.

12.3 Termination for Cause. Either party may terminate immediately for material breach not cured within 10 days after written notice (or immediately where irremediable).

12.4 Effect of Termination. You remain liable for all accrued Fees. Upon termination, we may disable access and delete data following the applicable retention period. For colocation, retrieve equipment on settlement of all sums; storage fees may apply after termination.

13) Indemnities

13.1 By Customer. You will indemnify and hold SignalX harmless against losses, liabilities, costs and expenses arising from: (i) your content or data; (ii) your misuse of the Services; (iii) breach of these Terms or law; (iv) routing/peering actions you perform (including unauthorized announcements).

13.2 By SignalX. We will defend you against third-party claims alleging that the Services (as provided by us) directly infringe UK IP rights, and pay damages finally awarded, provided you promptly notify us and allow us sole control of the defense. This does not apply to combinations with Customer Data, third-party software, or use contrary to documentation.

14) Limitation of Liability

14.1 Exclusions. Neither party is liable for: indirect, special, incidental, punitive or consequential damages, loss of profits, revenue, data, or business interruption.

14.2 Cap. Except for non-excluded liabilities (e.g., death or personal injury caused by negligence, fraud, or amounts you owe for Services), each party’s aggregate liability under these Terms is limited to the Fees paid or payable by you for the affected Service in the 12 months prior to the event giving rise to the claim.

15) Force Majeure

Neither party is liable for failure or delay due to events beyond reasonable control (including power/network failures outside a party’s control, DDoS, strikes, acts of war/terrorism, natural disasters, regulatory actions). Payment obligations are not excused.

16) Confidentiality

Each party will protect the other’s non-public information with at least reasonable care and use it only for fulfilling these Terms.

17) Changes to Terms or Services

We may update these Terms or policies to reflect legal, technical or business changes. Material changes will be notified (e.g., via portal/email). Continued use after the effective date constitutes acceptance.

18) Notices

All legal notices must be sent via the SignalX customer portal ticketing system or to the registered office address above (and to your billing/admin contacts on file).

19) Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction. You and SignalX each waive any objection to venue and forum non conveniens.

20) General

20.1 Assignment. You may not assign these Terms without our prior written consent (not to be unreasonably withheld). We may assign or novate to an affiliate or in connection with a merger, acquisition or asset transfer.
20.2 No Partnership. Nothing creates a partnership, joint venture or agency.
20.3 Severability. If any provision is unenforceable, the remainder stays in effect.
20.4 Entire Agreement. These Terms (and incorporated documents) form the entire agreement and supersede prior discussions.
20.5 No Waiver. Failure to enforce a right is not a waiver.
20.6 Third-party Rights. No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

21) Contact

For questions, billing or abuse reports, please use your My SignalX portal.

Last update of this article was at: 09/09/2025 at 11:45 GMT.